Ian
ngày 30 tháng 12 năm 2024
Be cautious about this hotel! The staff here will steal money!
We stayed for two consecutive nights. On the second afternoon, while we were playing in the pool, the staff initially seemed friendly and even taught us how to swim. However, when we returned to our room, we noticed two new bottles of water and discovered that 1,000 pesos were missing after checking our belongings. We immediately contacted our guide, who advised us to stay calm until he arrived. Once he came, the receptionist admitted to entering our room and returned the 1,000 pesos.
Throughout the entire incident, no one apologized. We thought the matter was settled, but later they refused to help us call for a car as they had promised. The next day, we planned to check out early due to a scheduled diving trip and had informed them in advance. However, during checkout, the staff pretended to be asleep and refused to process it (even though we had paid a 2,000-peso deposit upon check-in). It took a long time before they reluctantly completed the process.
Additionally, the condition of the room was terrible. Upon entering, there was a strong smell of cleaning chemicals, but the room wasn’t properly cleaned and was slippery. The towels were dirty and even had bloodstains, the bed sheets were damp, and the air conditioning would automatically turn off in the middle of the night.
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